Job Description


Case Manager – Mobile Integrated Service Team Home First (Housing First)

!! Please note, resumes without cover letters will not be considered. Thank you!
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Housing Works mission is to create housing and service options that model with respect and dignity, sustainable, environmentally sensitive, affordable communities with people of limited resources. Housing Works is a nonprofit corporation governed by a Board of Directors and is funded primarily through grants and private donations.

Reports: Directly to Mobile Integrated Service Team Manager


  • Coordinate and implement mental health and recovery support services with individual participants (caseload of 20- 25 families or individuals);
  • Outreach to the streets, shelters, and hospitals- to engage chronically homeless persons, and using Housing First strategies and Harm Reduction- move them into permanent housing;
  • Develop effective, trusting relationships with participants/tenants- with a focus on facilitating housing placement and stability, independence and maintenance of improved physical and mental health;
  • Assist in the screening, assessment, and application of tenants including orientation to housing policies, resources, and goals;
  • Work with each tenant to develop an individual service plan, to be reviewed and updated quarterly;
  • Learn and utilize the project’s data base software; maintain up to date, accurate, and complete data and progress notes as required by the project and its funding sources;
  • Assist housing management staff to fairly and effectively enforce tenant policies and rules;
  • Maintain a current, thorough knowledge of community resources and utilize these to provide comprehensive services to tenants;
  • Assist in involving tenants in daily activities and scheduled appointments- facilitating socialization, health maintenance, sense of community, and progress in recovery;
  • Work cooperatively and cohesively with other members of the multidisciplinary team, including participation in weekly staff meetings and staff trainings;
  • Articulate and implement the philosophy of Housing Works’ approach to providing services in PSH, e.g. housing first, harm reduction strategies;
  • Participate with administrative staff, in program evaluation and modification;
  • Clearly articulating a positive vision of Home First (Housing First) as it relates to the mission of Housing Works.


  • Strong focus on organization’s mission and commitment to a preferential option for the poor;
  • Ability/willingness to work in a flexible, tolerant, diverse, community setting;
  • Ability/willingness to work with individuals and families who have mental disabilities and/or substance addictions; as individuals, survivors and persons with rights, dignity, and a self-determined future;
  • A minimum of 3 years full-time experience working with homeless adults, preferably those struggling with mental illness and/or substance addictions; and/or a BA or Master;
  • Lessons learned from life experience count as well;
  • Experience working in permanent supportive housing;
  • A good sense of humor, self, confidence;
  • Experience in and ability to work cooperatively and effectively with people from various class, ethnic, racial, sexual minority backgrounds;
  • Ability/willingness to work/share critically and self- critically;
  • Ability/willingness to work in the community and to be a fully participating staff member of a pioneering, ever-changing/responding/building/evaluating agency (i.e. minimally- flexibility in work schedule, tasks and temperament);
  • Must be computer literate in word processing and database;
  • Must have current, valid California Driver’s License, and a clear driving record (i.e. insurable by Housing Works);
  • Preferably, have an automobile that is in good running condition and able to use for work.


Minimum of bachelor’s degree in related field and/or 3 years case management experience.


Salary is commensurate with individual skills and experience. Health benefits.

Housing Works California

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